Legal

1.Acceptance and Eligibility

You must be at least 18 years old and able to form a legally binding contract under U.S. law to create a GuardianGate account. The Service is designed to be set up and administered by a parent, legal guardian, or other responsible adult ("Administrator") on behalf of a household.

Minors may use devices on a network protected by GuardianGate only with the supervision and consent of an Administrator. If you are setting up GuardianGate for a household that includes minors, you represent that you have the legal authority to make technology, privacy, and filtering decisions for every device you add to the Service.

You agree that you are entering into these Terms in your personal capacity (or on behalf of a legal entity for which you have signing authority) and not on behalf of any other adult or third party without their consent.

2.The Service

GuardianGate is a preventive DNS filtering and family-safety management platform. At a high level, the Service works by routing DNS queries from devices on your network through GuardianGate's infrastructure, applying the filtering rules you configure, and returning either the requested resolution or a block response.

The Service may include, depending on your plan: per-device and per-profile content policies; category- and app-level blocking; time-of-day and daily usage limits; activity dashboards and alerts; PIN-based administrator controls; community-sourced blocklists; the ability to assign profiles such as "Kids Safe," "Teen," "Adult," or custom profiles; and a captive-portal unlock flow. Available features and limits depend on the plan you purchase and may change over time as described in Section 14.

GuardianGate is one layer of protection. It is designed to be used alongside, not as a replacement for, open conversations about online safety, operating-system parental controls, app-store restrictions, and active supervision of the minors in your household.

3.No Guarantee of Effectiveness

You acknowledge and agree that:

• New websites, apps, domains, and circumvention techniques appear every day. Our blocklists, heuristics, and classifiers are updated frequently but cannot catch everything, and some content will be miscategorized or missed.
• Content may reach a device through channels GuardianGate does not see or control, including but not limited to: encrypted DNS resolvers configured directly on a device or browser (DoH/DoT), VPNs, cellular data connections, public Wi-Fi networks outside your home, peer-to-peer sharing, screenshots or forwarded messages, and content embedded inside otherwise-allowed services.
• A determined user — including a minor — may be able to disable, bypass, or work around the Service, and we cannot guarantee tamper-resistance.
• The Service may be temporarily unavailable due to maintenance, outages, network conditions, DNS propagation delays, third-party infrastructure failures, or events beyond our reasonable control. During such periods, devices may receive reduced or no filtering.
• False positives (over-blocking) and false negatives (under-blocking) are inherent to every filtering system. We work to reduce both but cannot eliminate either.
• GuardianGate does not monitor, read, or analyze the contents of your household's messages, calls, photos, or application data. It operates at the DNS layer. It cannot detect or prevent harm that occurs entirely inside a permitted application or offline.

GuardianGate does not provide and cannot provide a 100% effective, fail-proof, or guaranteed-safe online environment. You agree to use the Service with this understanding and to remain engaged in your family's online safety rather than relying on any single product to keep minors safe.

4.Accounts & Subscriptions

To use the Service you must create an account and keep your account information accurate and current. You are responsible for safeguarding your account credentials, your admin PIN, and any recovery email on file. You are responsible for all activity that occurs under your account, whether or not authorized by you.

Each account is intended for a single household or small-business family unit. Sharing credentials with parties outside that household, or using the Service to provide filtering-as-a-service to other households, is not permitted without a separate written agreement.

5.Billing, Renewal, and Refunds

Introductory offer and auto-conversion

When you subscribe through guardiangate.ai, we charge $1.00 today for a 30-day introductory period. On the 31st day, and every 30 days thereafter, we will automatically charge $17.99 per month to the payment method you provided, unless you cancel before the renewal date shown at checkout and in your account dashboard. The date and amount of each upcoming charge are always visible in your account dashboard under Billing.

How to cancel

You may cancel at any time from your account dashboard in a single step. Log in, open Billing, and click Cancel Subscription. We will not require you to complete a phone call, chat session, retention offer, or any other extra step before honoring your cancellation. If you cancel before your next renewal date, you will not be charged again; if you cancel after the next charge has already occurred, cancellation stops future charges but the current month is not refundable except as described below.

Other billing terms

• Renewal. After the introductory 30-day period, your subscription renews automatically each month at $17.99 per month until you cancel. If we change the recurring price, we will give you at least 30 days' notice to the email on file and an opportunity to cancel before the new price takes effect.
• Refunds. Your $1.00 introductory charge is fully refundable if you cancel and request a refund within 30 days of your initial enrollment. Recurring $17.99 monthly charges are non-refundable, but you may cancel at any time to prevent the next charge. Purchases made through third-party app stores (Apple, Google, etc.) are governed by those stores' refund policies.
• Taxes. Fees exclude applicable sales, use, or similar taxes, which will be added where required.
• Failed payments. If we cannot process a scheduled payment, we will retry the charge and notify you at the email on file. If payment cannot be collected after a reasonable grace period, we may suspend or downgrade your account until payment is current.
• Renewal reminders. Before each recurring charge, we send you an email reminder at 7 days and 3 days before the renewal date. These reminders include the amount, the renewal date, and a one-click link to your account dashboard where you can cancel.
• State-specific disclosures. Residents of California, New York, Illinois, Vermont, Colorado, Delaware, and the District of Columbia have specific rights under state auto-renewal statutes. The disclosures and cancellation mechanisms described above are intended to meet or exceed those state requirements. Contact legal@guardiangate.ai if you need a state-specific written disclosure.

6.Your Responsibilities

You agree that you will:

• Provide accurate account and billing information and keep it up to date.
• Configure the Service — including profiles, blocklists, schedules, and device assignments — in a way that is appropriate for the people who will use your network.
• Inform other adults, older teens, and household members, as appropriate, that the network is filtered and monitored, to the extent required by applicable law where you live.
• Not rely on the Service as the sole safeguard for any minor's online activity.
• Maintain compatible hardware, operating systems, router firmware, and internet service — we are not responsible for issues caused by unsupported or misconfigured devices.
• Comply with all laws and third-party terms that apply to your use of the internet, the devices on your network, and any software you install.

7.Acceptable Use

You may not, and may not permit anyone using the Service through your account to:

• Use the Service to monitor or filter the network activity of adults who have not consented, where such consent is required by law.
• Reverse engineer, decompile, or attempt to extract the source code of any GuardianGate software, except to the extent such restriction is prohibited by applicable law.
• Resell, sublicense, lease, or commercially redistribute the Service without our written permission.
• Use the Service to build a competing product, including by training machine-learning models on output from the Service.
• Probe, scan, or test the vulnerability of any GuardianGate system, or breach any security or authentication measure, without our prior written authorization.
• Transmit malware, interfere with other users, or overload the Service with automated traffic.
• Use the Service in violation of any applicable law, including export-control and sanctions laws of the United States.

8.Intellectual Property

GuardianGate and its licensors retain all right, title, and interest in and to the Service, including all software, documentation, blocklists, classifiers, data models, designs, logos, and trademarks. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service during your paid subscription, solely for use within your household and solely as permitted by these Terms.

If you give us feedback or suggestions about the Service, you grant us a perpetual, royalty-free, worldwide license to use them without obligation to you.

9.Disclaimer of Warranties

10.Limitation of Liability

You acknowledge that the fees we charge reflect the allocation of risk set out in these Terms, that the limitations in this section are a material basis of the bargain between you and GuardianGate, and that we would not provide the Service on these terms without them.

11.Indemnification

You agree to defend, indemnify, and hold harmless GuardianGate and its officers, directors, employees, affiliates, and agents from and against any third-party claim, demand, loss, damage, cost, or expense (including reasonable attorneys' fees) arising out of or related to: (a) your breach of these Terms; (b) your misuse of the Service; (c) your violation of any law or the rights of any third party, including any household member whose consent was required but not obtained; or (d) content, configurations, or blocklists you create or upload.

12.Termination

You may cancel your subscription at any time from your account settings. We may suspend or terminate your account, with or without notice, if you breach these Terms, if your payment fails, or if we reasonably believe continued provision of the Service presents a legal or security risk.

Upon termination, your right to use the Service ends immediately. Sections that by their nature should survive termination will survive, including Sections 8, 9, 10, 11, 14, 15, 16, and 17.

13.Changes to the Service or Terms

We may update the Service — adding, modifying, or removing features — at any time. We may also update these Terms from time to time. If we make a material change, we will notify you by email or in-app notice and, where legally required, obtain your renewed consent. Your continued use of the Service after an update constitutes acceptance of the updated Terms. If you do not accept a change, your sole remedy is to stop using the Service and cancel your subscription.

14.Governing Law & Venue

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. Subject to Section 15 (Arbitration), any action or proceeding arising out of or relating to these Terms or the Service must be brought exclusively in the state or federal courts located in Delaware, and you and GuardianGate consent to the personal jurisdiction and venue of those courts.

15.Binding Arbitration and Class-Action Waiver

Except for (i) claims qualifying for small-claims court and (ii) claims for injunctive relief to protect intellectual property, any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by final and binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. The arbitration will be conducted in English, in Delaware, or by video or telephone at your option. Judgment on the award may be entered in any court of competent jurisdiction.

Class-action waiver. You and GuardianGate agree that each may bring claims against the other only on an individual basis, and not as a plaintiff or class member in any class, collective, consolidated, or representative action. The arbitrator may not consolidate more than one person's claims or preside over any form of a representative or class proceeding.

If any part of this arbitration provision is found unenforceable, the remainder will continue in force. If the class-action waiver is found unenforceable as to a particular claim, that claim will be severed and proceed in court, but the rest of the arbitration provision will still apply.

16.Miscellaneous

• Entire agreement. These Terms, together with our Privacy Policy, are the entire agreement between you and GuardianGate regarding the Service and supersede any prior agreements.
• No waiver. Our failure to enforce any provision is not a waiver of that provision.
• Severability. If any provision is found unenforceable, the rest will remain in effect, and the unenforceable provision will be modified to the minimum extent necessary.
• Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, financing, or sale of assets.
• Force majeure. We are not liable for failures or delays caused by events outside our reasonable control.
• No third-party beneficiaries. These Terms do not create any third-party beneficiary rights.
• Notices. Notices to you may be sent to the email on file. Notices to us must be sent to legal@guardiangate.ai.

17.Contact

Questions about these Terms? Email legal@guardiangate.ai or write to GuardianGate LLC, 8 The Grn Ste A, Dover, DE 19901, US.

18.What We Collect

Information you give us

• Account data: email address, admin PIN (hashed), household or account name, and billing information processed by our payment provider (we do not store full card numbers on our servers).
• Configuration data: profile names, blocklist selections, device names and assignments, schedules, usage limits, and other policy settings you create.
• Support communications: emails, chats, and attachments you send us.

Information collected automatically from devices on your network

• DNS query metadata: the domain a device tried to reach, the timestamp, the device identifier (MAC address or client ID), the IP address the query came from, the resolution decision (allowed/blocked), and the category assigned.
• Device information: hostnames, vendor identifiers from MAC OUI prefixes, operating system and client type when visible, and whether the device is currently online.
• Account-app telemetry: pages viewed in the web portal, feature interactions, application version, crash logs, and preferred language.

Some information collected automatically from your household network — specifically DNS query metadata — may be classified as "internet or other electronic network activity information" under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). We treat this information as a regulated category. We do not use it for cross-context behavioral advertising, we do not use it for profiling that produces legal or similarly significant decisions about any individual, and we do not use it for any purpose beyond providing and improving the Service.

What we do not collect

• We do not read, intercept, decrypt, or store the contents of messages, emails, calls, photos, or HTTPS traffic. GuardianGate operates at the DNS layer; it sees which domains are requested but not what is sent to or received from them.
• We do not collect location data or contact lists from devices on your network.
• We do not use persistent cross-site advertising cookies.

Cookies and similar technologies

We use a minimal set of first-party cookies and browser-storage mechanisms to keep you signed in, remember your language preference, and store non-identifying analytics about how the account dashboard is used. We do not use third-party advertising cookies, cross-site tracking pixels, or fingerprinting techniques designed to identify you across other websites. If your browser sends a Global Privacy Control (GPC) signal, we honor it as a request to opt out of any sale or sharing of personal information.

19.How We Use It

We use the information described above to:

• Provide, secure, and operate the Service — for example, to resolve DNS queries against your policy and to show you a dashboard of what was blocked or allowed.
• Bill you, prevent fraud, and comply with accounting and tax obligations.
• Improve our blocklists and classifiers, including by aggregating anonymized signals about which domains are commonly blocked or miscategorized.
• Send you service messages (security alerts, outages, material changes to these documents). We will not send you marketing email without your consent, and every marketing email includes an unsubscribe link.
• Respond to support requests.
• Comply with legal obligations and respond to lawful requests from government authorities.

We do not sell personal information to third parties, and we do not share personal information with third-party advertisers for targeted advertising. GuardianGate is not a data broker as defined by California Civil Code §1798.99.80 or comparable state laws.

Automated systems

The Service uses automated systems to classify DNS queries against community and vendor blocklists, to detect and identify devices on your network, and to apply the policies you have configured. These automated systems act on DNS metadata generated by your household network; they do not make decisions that produce legal or similarly significant effects concerning any individual, and they are not used to profile users for advertising or scoring purposes. You may contact us to request more information about how automated classification affects your account.

Service messages and notifications

We may send you transactional service messages related to your account and the operation of the Service — for example, security alerts, subscription notices, and device or policy events. These are not marketing communications. Email service messages are sent to the address on file; push notifications, if enabled, are sent to devices you have registered with the Service. You may disable push notifications from your account settings; disabling email service messages is limited to those that are not required by law or by these Terms.

20.Who We Share It With

We share information only with:

• Service providers that help us operate the Service — for example, cloud hosting (Amazon Web Services), payment processing, email delivery, analytics, and customer support. These providers process information only on our behalf and under written contracts that require appropriate security and privacy protections.
• Professional advisors such as our auditors and attorneys, bound by confidentiality duties.
• Law enforcement or other authorities when we are legally required to do so, or when we reasonably believe disclosure is necessary to prevent imminent harm or to protect the rights, property, or safety of GuardianGate, our users, or the public.
• A successor in the event of a merger, acquisition, reorganization, or sale of assets. You will be notified of any such change that affects how your information is handled.

21.Children's Privacy & COPPA

GuardianGate is a service that helps parents and guardians manage their family's internet access. The account-holder must be an adult (see Terms Section 1). We do not market the Service to children and the administrative interface is not directed to children.

When a device used by a minor is connected to a network protected by GuardianGate, the Service sees the DNS queries generated by that device, just as the household's internet service provider would. We treat DNS metadata generated on your network as your household data, not as personal information we collect from children for our own commercial purposes. We do not use this data to build advertising profiles of any user, adult or minor, and we do not sell it.

We comply with the U.S. Children's Online Privacy Protection Act (COPPA), as amended effective June 21, 2026 (90 Fed. Reg. 3660). If you believe a child under 13 has created an account directly with us (as opposed to using a device on your network), please contact privacy@guardiangate.ai and we will delete the account and any personal information we have about that child.

As the Administrator, you are responsible for deciding what information about the minors in your household to configure within your dashboard (for example, profile names like "Emma's iPhone"). We recommend avoiding full names, birthdates, or other identifying information in configuration fields.

Where verifiable parental consent is required by COPPA in connection with our handling of DNS metadata attributable to a device used by a minor in your household, we obtain that consent from the Administrator through the monetary transaction completed at the time of subscription, as permitted by 16 CFR §312.5(b)(2)(iv). The Administrator's credit or debit card, processed through our payment provider, serves as the verification mechanism. We retain a verifiable record of that consent, including the version of these disclosures shown at the time and a cryptographic hash of the exact text presented, for the retention period specified in Section 23.

22.Your Rights

Depending on where you live in the United States, you may have the right to:

• Know what personal information we have about you.
• Request a copy of that information in a portable format.
• Correct inaccurate information.
• Delete your account and the personal information associated with it, subject to exceptions required or permitted by law (for example, records we must keep for tax or legal compliance).
• Opt out of the sale or sharing of personal information — we do not sell or share personal information for targeted advertising, so there is nothing to opt out of.
• Withdraw a consent you previously gave us.
• Not be discriminated against for exercising any of these rights.

To exercise any of these rights, email privacy@guardiangate.ai from the address on file, or use the in-app tools in your account settings. We will respond within the timeframe required by applicable law, typically 30 to 45 days.

Residents of California (under the CCPA/CPRA), Colorado (CPA), Connecticut (CTDPA), Delaware (DPDPA, effective January 1, 2026), Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah, and Virginia (CDPA) — and other states with comparable privacy laws — have rights under their state laws. The rights above are designed to satisfy those laws; contact us if you need a state-specific written disclosure.

Appeals. If we deny a privacy rights request, we will explain the reason and how to appeal our decision. To submit an appeal, reply to our decision email with "APPEAL" in the subject line, or send a new email to privacy@guardiangate.ai with "APPEAL" in the subject. We will respond to your appeal within 60 days. If we deny your appeal, we will provide information on how to file a complaint with your state attorney general or applicable regulator.

23.Data Retention

• Account information is retained while your account is active and for up to 24 months after closure to handle disputes, tax, and legal obligations.
• DNS query logs are retained for up to 30 days by default to power your activity dashboard, then deleted or aggregated into non-identifying statistics. If you enable the Safety Net extended-history feature, retention extends as described in that feature's settings.
• Support communications are retained for up to 36 months.
• Billing records are retained for the period required by applicable tax and accounting law (typically 7 years).

24.Security

We use industry-standard technical and organizational measures to protect personal information, including encryption of data in transit (TLS), encryption of stored credentials, access controls, audit logging, and regular security reviews. No method of transmission or storage is 100% secure; we cannot guarantee absolute security. If we discover a breach affecting your personal information, we will notify you as required by applicable law.

25.Contact

Questions about this Privacy Policy, or wish to exercise a privacy right? Email privacy@guardiangate.ai or write to GuardianGate LLC, Attn: Privacy, 8 The Grn Ste A, Dover, DE 19901, US.